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We believe excellent dental care starts with excellent communication.

Knowing what you can expect from us before you walk through the door, can really help support a positive experience for all:

Here’s what you can expect from us:

We will never judge you.

We will always treat you as we would want to be treated.
We will never recommend work that you don’t need.
We will always present you with a treatment plan which we will take you through in detail – including recommended work, suggested timings and costs. No work will ever be undertaken without your complete understanding and agreement.
We value your time and ours, so if we are running late or a practitioner is unable to come in, we will let you know as soon as we can.

Here’s what we expect from you:

Please ask questions. Lots of them. The more you understand about what we’re doing and why, the easier your visit will be. Think it’s a silly question? We promise, it’s not. We’re happy to answer any question, any time.
If you are unclear about costs, please ask.
Please let us know if you’re feeling worried, uncomfortable or unsure about something. If we know about it, we can help.
Please take an interest in your oral health – it is your mouth after all! This is a partnership and by working together we will achieve the best results.

If you are running late or unable to attend your appointment, please call us and let us know as soon as you can. Please read our Cancellation Policy in helpful links at the bottom of the page.

Treat us how you would like to be treated.

Caring for you:

Each and every one of us is different and that’s what makes this world of ours so wonderful! We understand that this means our patients might have different concerns and require different levels of support during a visit.

We’re here to work with you, whatever your circumstances. From anxious children on their first visit to patients with dementia, our skilled team understands the importance of tailoring their approach.

If you can, let us know any concerns at the time of booking and we’ll do everything we can to make your experience a comfortable and a positive one.

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