These are unsettling times for us all as a global community. We at Clarity Dental Care have devised this page to address how we are managing appointments within our practice in light of this pandemic.
We are keeping up-to-date with the recommendations and guidelines provided by The Department of Health, The WHO, the Department of Human Health Services and our professional body.
We are a family owned and run practice and our patients, staff and practitioner safety is our number one priority. So, we have strict protocols in place when attending the practice. If these protocols are not adhered to, your appointment cannot proceed.
Your oral health is an important part of your overall well-being, so we’re encouraging you to keep your appointments as long as you are healthy (and we are open). For the safety of everyone, we ask please to use the common sense rule, which means following the guidelines.
If your answer to the following questions is NO, then you can book and attend your dental appointment:
- Have travelled overseas in the past 14 days?
- Do you feel unwell, including but not limited to symptoms of COVID-19 such as fever, cough, sore throat or shortness of breath
- Have had any contact with a confirmed or suspected case of COVID-19 in the past 14 days
For the protocol when attending your dental appointment please click here.
If your answer is YES, then following applies:
- If you have returned from any overseas travel in the last 14 days, we request that you schedule your appointment for at least 20 days from your arrival in Australia. If you develop a fever, cough, sore throat, or shortness of breath within your period of self-isolation, please call your GP or the Department of Health and Human Services Coronavirus hotline on 1800 675 398. When you call, inform them of your travel history.
- If you have had known contact with someone who has tested positive for COVID-19, we request that you reschedule your appointment for at least 20 days from the time of contact. Please also seek medical advice whether you feel any symptoms or not.
- If you are feeling unwell even if you did not travel overseas, we encourage you to reschedule your appointment to 2 weeks later. If you develop any flu-like symptoms, please call your GP or emergency department first for advice.
Discussion points covered on this page:
- What services are we providing
- What are our operating hours and how to get in touch
- Dental Emergencies, Jaw and facial pain
- Infection control procedures in practice
What services are we providing?
We are providing the following treatments on site
- Palliative (Emergency) Treatment of Dental Pain
- Emergency dental appointments and dental xrays including OPG (all onsite)
- Deep dental cleans (Periodontal cleans only)
- Fillings (onsite)
- Extractions (onsite)
- Root Canals (onsite)
- Crowns/ Bridges (designed and made onsite in one day)
- Denture work (on and off site)
- Night splint for Teeth Grinding (made onsite)
What are our operating hours and how to get in touch
We are open Monday through to Saturday
Mon, Wed, Fri 9am to 5pm
Tues, Thurs 9am to 5pm
Sat 9am to 1.30pm
You can get in touch with us in a number of ways:
- Phone: 03 5973 5060
- Website by completing our online booking form
- Social Media: message us on Facebook and Instagram
- Google Business Page
Dental Emergencies, Jaw and Facial Pain
We have reduced fees for urgent and emergency dental appointments:
- Assessment $35,
- Small localised Xray $39 (digital)
- Full Mouth Xray (OPG) $99 (digital)
- You will be quoted for treatment verbally if treatment can be performed that day or in writing if you are required to return for the treatment if it is more time intensive or if you are required to take a course of antibiotics for instance.
Dental emergencies are situations that require immediate treatment. This includes:
- Uncontrolled bleeding
- Facial swelling (particularly that which may compromise the airway)
- Facial trauma (particularly that which may compromise the airway)
Urgent dental treatment involves managing conditions that cause significant pain, infection or impact on patient health and well-being.
- Significant dental pain, usually affecting sleep
- Localised infection (abscess, pericoronitis, acute apical infection)
- Tooth fracture
- Significant dental trauma
- Medically necessary dental treatment (ie.prior to medical/surgical procedures)
- Dental conditions that if left untreated for a significant period and may become a dental emergency in 4-6 months
- Extensive cavitated caries lesions that are currently symptomatic.
REMEMBER, Dentists can write prescriptions for antibiotics and pain medication if the practitioner deems it necessary. If you are unsure, please contact our team on 5973 5060.
Jaw and Facial Pain
During the stressful time, we are seeing an increase in clenching and teeth grinding related issues, such as pain in your jaw joints and jaw muscles, which in turn can lead to headaches and even cracked teeth. As a lot of clenching and teeth grinding is done subconsciously at night and you might not be aware.
Call our team on 5973 5060, if you are unsure.
Infection control procedures in practice
All team members, including all dentists have completed the Department of Health’s New COVID-19 Infection control training.
As an independently accredited dental practice here are just a few things that come as standard in surgery:
- Disinfection of all surfaces between patients;
- All dental instruments are sterilised to Australian dental standard and are labelled and digitally tracked to the patient;
- Anything that comes into contact with the patient in the chair is covered with biodegradable covers, which are changed after each appointment;
- The family seating in the room is also wiped down with hospital grade wipes after each appointment.
- The protective eye wear for patients also wiped down with hospital grade wipes after each appointment
If you would like more information on infection control procedures please contact the practice on 5973 5060
Additional infection control procedures in the waiting area
We take great care in ensuring that there aren’t too many people booked in at any given time to ensure that we are all at the appropriate social distance from one another. Having said this, we do also get walkin dental emergencies. Please ensure that you find a suitable place to wait.
- If you are driving to the practice and parking onsite, we ask you to remain in your car and call the practice upon arrival. We will then provide entry to the practice only immediately prior to their appointment or to use the bathroom. This allows patients to avoid waiting in the waiting room.
- If you are walking to the practice and please ensure you are adhering to the social distancing rule of 1.5m
- On entry to the practice, every person including children regardless of if they have an appointment MUST use one of the alcohol-based hand sanitisers and rub into your hands for 20 seconds. The WHO instructions on how to use handrub in at reception also.
- We have removed items such as toys, however, iPads are available and sanitized after each use.
- Our Magazines and books are off bounds, however, you can pick up the free magazines (Go Healthier) but remember the rule, if you touch it, you take it!
- We are strict about the number of people in our waiting room at any given time and ask that only those who are absolutely essential (parents/ carers) attend the appointment.
- Be kind and respectful of one another; we are all in this together.
After your appointment
- When returning to reception after treatment, please use one of the alcohol-based hand sanitisers and rub into your hands for 20 seconds.
- Please do not touch your face, especially not your mouth! If you do, please use one of the alcohol-based hand sanitisers and rub into your hands for 20 seconds.
- We will ask that you handle your own healthfund and or payment card when completely payment.
- Use your elbow to open the door to exit the practice if it is not open already.
Please note that we use hospital grade alcohol-based disinfectant to wipe down all hard services, handles, door frames, payment machines and much more in the waiting area and reception.
If you have any questions relating to the above please do not hesitate to ask us.